Your privacy is important to us. This policy explains what personal information we collect, why we collect it, and how it is used when you interact with The Wellness Nest.
Who We Are
The Wellness Nest is an IV nutrient therapy practice facilitated by Sr Marcha Izatt, located at Unit 5, Hemel & Aarde Village, Sandbaai, Hermanus, 7200, South Africa.
Website: wellnessnest.co.za
Contact: +27 67 760 3221
Information We Collect
We collect personal information only when you choose to provide it — primarily when making a booking or enquiry through our website. This may include:
- Your full name
- Phone number
- Email address
- Reason for your visit or treatment interest
- Any health information you voluntarily share as part of your booking or consultation
How We Use Your Information
The information you provide is used solely to deliver and manage your care. Specifically:
- To confirm and manage your appointment
- To send you appointment reminders and post-treatment follow-ups via WhatsApp or email
- To maintain a record of your treatments for clinical continuity
- To contact you about relevant services or promotions, only where you have indicated consent
We do not use your information for any purpose other than those listed above.
WhatsApp Messaging
By providing your phone number and booking an appointment, you consent to receiving WhatsApp messages from The Wellness Nest. These messages include booking confirmations, appointment reminders, and post-treatment check-ins.
Messages are sent via the WhatsApp Business API. You may opt out of receiving messages at any time by replying STOP or contacting us directly.
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data may be shared only in the following limited circumstances:
- With service providers who help us operate our booking and messaging systems (e.g. Cal.com, Meta WhatsApp Business API), who are bound by their own privacy and data processing agreements
- Where required by law or a regulatory authority
Data Retention
We retain your personal information for as long as necessary to provide your care and comply with legal obligations. Clinical records are retained in accordance with South African health regulations. You may request deletion of your data at any time by contacting us directly, subject to any legal retention requirements.
Your Rights
Under the Protection of Personal Information Act (POPIA) and applicable privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
- Object to or withdraw consent for specific uses of your data
- Lodge a complaint with the Information Regulator of South Africa
Cookies & Website Analytics
Our website does not currently use tracking cookies or third-party analytics tools. If this changes, this policy will be updated accordingly.
Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us:
The Wellness Nest
Sr Marcha Izatt
Unit 5, Hemel & Aarde Village, Sandbaai, Hermanus, 7200